We understand that shopping online invariably requires that you volunteer a higher degree of personal information than would have ordinarily been required; hence, we value the trust reposed on us to warehouse such personal data and we therefore adopt best practice in securing transactions and the information of customers.
We collect information about you during the checkout process on our store.
What data do we collect and store?
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who has access to your data?
Information about customers is critical to ensuring we are able to render great service. We do not sell customer data to third party. We only share information as described below:
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Third Party Service Providers: These are service providers whose services are critical to the value chain that creates value for our customers. Such Service Providers include 3rd party logistics companies that help with the fulfillment of orders, Payment Companies who help to process payments and customer service etc. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We accept payments through Paystack. When processing payments, some of your data will be passed to Paystack, including information required to process or support the payment, such as the purchase total and billing information.
Business Transfers: This is mostly applicable in the event of any Mergers& Acquisition that feragoshoes.com may be involved in. In the event that feragoshoes.com is acquired, the customer information is part of the transferable assets. Feragoshoes.com will seek to continue to grow and may adopt acquisition of similar businesses as part of its growth strategy. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Links to Other Sites: Our site may have advert links/banners to other websites that may collect personally identifiable information about you. Feragoshoes.com is not responsible for the privacy practices or the content of those linked websites.
How Secure Is the Information We Collect?
Your data is protected with top grade digital security such as Secure Sockets Layer (SSL) software, which encrypts information you input.
Your card details are masked when you proceed to process payment. Our payment processors are SSL certified – ensuring their processes are consistent with global best practices.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Cookies are unique identifiers that we can transfer to your device to enable our platform recognize your device and to provide features personalized features and offerings. We may use both permanent and temporary (flash) cookies.
The “help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Since cookies allow you to take advantage of some of the features of our platform, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may find your shopping experience less exciting.
Feragoshoes.com will not transmit cookies that contain your personal information.