Exchanges, Returns and Refunds
Returns policy
All returns must be in an unworn, sellable condition, and a request for a return (in the manner set out below) must be received by Kunitz Shoes by no later than 14 calendar days from the date of delivery to the address indicated. We reserve the right to refuse a return which does not comply with these rules.
- Regular priced items may be returned for any reason, and you may request either a refund or an exchange.
- Sale priced items may be returned for any reason, and a full store credit will be issued in the amount originally paid.
- Items sold 40% off or more are “final sale” and therefore not returnable
Return at a location
Returns for online purchases may be completed in person at either of our Edmonton locations. Proof of purchase will be required at the time of return.
Return online
Please follow the steps below to complete an online return.
Requesting a return
To request to return an item to Kunitz Shoes, fill out the Return Request form at www.kunitzshoes.ca/returns. When the Return Request is processed by Kunitz Shoes, you will be emailed a “return authorization” number.
How to return an item
Kunitz Shoes will not accept delivery of items that do not clearly state the return authorization number on the outside of the packaging, and addressed as below:
Returns (return authorization #)
Kunitz Shoes
837 Saddleback Rd.
Edmonton, AB T6J 5R4
All shipping costs for returning an item are your responsibility. Kunitz Shoes is not responsible for items lost or damaged when being returned. It is recommended that the customer keep a record of the condition of the product prior to returning it to Kunitz Shoes, as well as the tracking details of the return shipment. When the returned item is received and processed by Kunitz Shoes, and provided that you have complied with the conditions of return, you will be contacted with any details regarding the return or exchange (including the refund receipt, exchange receipt or credit notification).
Refunds, Exchanges or Credit for Returns
Refunds, exchanges or credits will be issued in the full value of the original purchase price (including applicable taxes). Any shipping costs are non-refundable.
Refunds: At the time of processing the returned item, refunds will be made in the same manner in which the item was purchased.
Exchanges: Exchanges will be treated as a separate sales transaction. At the time of processing the returned item, refunds will be made in the same manner in which the item was purchased. If you wish to try a different item, simply complete another purchase transaction.
Credit: where stipulated by the returns policy, we may offer to return an item for credit. At the time of processing the returned item, a store credit will be issued in the value of the original purchase.
Cancellation
Kunitz Shoes reserves the right to cancel any order at any time and for any reason. For example, we may cancel an order because the product is not available, the pricing is incorrect or has been changed, the product cannot be delivered, we suspect that there has been an unauthorized use of a credit card, or certain the personal details you have provided to us are invalid. Should we cancel your order, we will attempt to contact you to try to find a solution.
You may cancel an order at any time, up to the point of the product being shipped. There is no charge for cancelling an order unless we have incurred any expenses in processing your order or cancellation. We will refund your money through the same method that you used to pay us. For example, if you use your credit card to pay us, we will refund your money to that same credit card.
